During office hours
To report a repair, please telephone our office on 0207 266 3347.
Out of Hours
If this is out of normal office ours, and your repair is an emergency, please contact JUST 24/7 Ltd – their telephone number is 0208 979 2220.
If you have a gas leak call Emergency Gas leaks
Please call 0800 111 999.
I am a Leaseholder, can I use your repairs service?
If you own your home then generally it is your responsibility to carry out and pay for any repairs.
Classification of a Repair
Examples of Urgent Repairs:
- Partial loss of electric power or light
- Unsafe power, lighting socket or electrical fitting
- Partial loss of water or gas supply
Loss or partial loss of space or water heating - Blocked or leaking drains or soil stack
- Toilet blocked, or not flushing
- Blocked sink, bath or basin
- Tap which cannot be turned
- Leak from water or heating pipe, tank or cistern
- Leaking roof
- Insecure external window, door or lock
- Loose or detached banister or hand rail
- Rotten timber floor or stair tread
- Door entry phone not working
- Extractor fan not working in a kitchen or bathroom with no other venting
- Loose masonry (not a hazard to life or limb)
Examples of Non-Urgent repairs:
- Minor plumbing leaks not causing damage
- Gutters and external drainage
- Other repairs including minor glazing, internal joinery and plasterwork
Examples of Routine repairs:
- External paths, boundary walls, fences that are not a hazard to health
- Dampness: to investigate and to confirm how the repair is to be carried out
- All other repairs of a non-urgent and minor nature