You can raise a complaint, in-person, by emailing admin@wech.org.uk or calling the WECH office 020 7266 3347. We ask residents to email or phone ahead to make an appointment where possible.
Please see the Complaints Policy (below) for more details on how your complaint will be handled.
WECH is a member of the Housing Ombudsman scheme: www.housing-ombudsman.org.uk.
Walterton and Elgin Community Homes is fully compliant with all mandatory requirements of the Ombudsman’s Complaint Handling Code. Please refer to the Self-Assessment form available in the Downloads section under Complaints Reports below.
Downloads
Complaints Reports
Our Self-Assessment Form can be found here:
Self-Assessment Form
Financials and Annual Reports
Resident Reports |
Financial Statements |