Home : Housing Services : How to Complain
How to Complain

You can raise a complaint, in-person, by emailing admin@wech.org.uk or calling the WECH office 020 7266 3347.Β We ask residents to email or phone ahead to make an appointment where possible.

Please see the Complaints policy (below) for more details on how your complaint will be handled.

WECH is a member of the Housing Ombudsman scheme: www.housing-ombudsman.org.uk.

Walterton and Elgin Community Homes are fully complaint with all mandatory requirements of the Ombudsman’s Complaint Handling Code. Our Self-Assessment form can be found here: